phcah is committed to protecting the personal information of every Filipino player on our platform. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Philippine Data Privacy Act of 2012.
Last updated: June 2026 | Effective upon account registration or use of the phcah Platform.
Philippine Data Privacy Act Compliance. phcah processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations. phcah is registered with the National Privacy Commission (NPC) of the Philippines as required by law.
This Privacy Policy ("Policy") describes how phcah ("we", "our", "us") collects, processes, uses, stores, and protects the personal information of users ("you", "your", "Data Subject") who access or register on the phcah Platform at phcah.club.
phcah is operated for Filipino players and is committed to the principles of transparency, legitimate purpose, and proportionality as mandated by the Philippine Data Privacy Act of 2012 (RA 10173). We do not sell your personal data to third parties, and we collect only the data necessary to deliver and improve our services.
By registering an account, making a deposit, or accessing any part of phcah, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy forms part of the phcah Terms and Conditions.
When you create a phcah account, we collect: full legal name; date of birth (to verify you are 21 years of age or older); email address; Philippine mobile number; and a password of your choosing (stored in hashed, non-reversible form).
To comply with our obligations under the PAGCOR regulatory framework and the Philippine Anti-Money Laundering Act (AMLA), phcah is required to verify the identity of all players who make withdrawals. This involves collecting copies of a valid Philippine government-issued identification document (e.g., PhilSys National ID, UMID, passport, driver's licence, or SSS ID), proof of address, and in certain high-value transaction circumstances, documentation of source of funds.
phcah collects transaction records associated with your account — including deposit amounts, withdrawal requests, payment method identifiers (e.g., registered GCash mobile number or bank account number suffix), and transaction timestamps. phcah does not store full card numbers or full bank account details; payment processing is handled by PCI-DSS-compliant third-party payment processors.
When you use the phcah Platform, we automatically collect: IP address; device type, model, and operating system; browser type and version; session duration and timestamps; pages visited and game sessions initiated; and referral source. This data is used for security monitoring, fraud prevention, and Platform improvement.
If you contact phcah via live chat or email, we retain a record of that correspondence — including your message content, our responses, and the timestamps of those exchanges — for quality assurance and dispute resolution purposes.
If you set deposit limits, loss limits, cooling-off periods, or self-exclusion on your phcah account, we record these preferences and their activation dates. This data is used exclusively to enforce your responsible gaming settings and is never shared with third parties for marketing purposes.
phcah uses your personal data for the following purposes:
phcah processes your personal data on the following legal bases under the Philippine Data Privacy Act:
phcah does not sell, rent, or trade your personal data. We share your data only in the following circumstances:
We share data with carefully selected third-party service providers who assist phcah in delivering its services — including payment processors, KYC/identity verification providers, cloud hosting providers, and customer support tools. All service providers are contractually bound to process your data only on phcah's instructions and in compliance with the Data Privacy Act.
To deliver games on the phcah Platform, limited technical data (such as a player ID, session token, and bet/game history) is shared with licensed game providers including Pragmatic Play, PG Soft, Jili, and others. These providers do not receive your full personal profile.
phcah is required by Philippine law to disclose personal data to regulatory authorities including PAGCOR and the Anti-Money Laundering Council (AMLC) where legally mandated. We may also disclose data in response to a valid court order or law enforcement request.
In the event of a merger, acquisition, or sale of phcah's business or assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any change in data controller.
phcah uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and collect anonymised usage analytics. The categories of cookies we use include:
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will affect Platform functionality.
phcah retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following retention periods:
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.
phcah implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in serious harm to you, phcah will notify affected users and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by phcah:
To exercise any of these rights, contact phcah's Data Protection Officer via live chat or the email address listed in Section 13. phcah will respond to verified requests within fifteen (15) business days.
Strict 21+ Policy. The phcah Platform is strictly for individuals aged 21 years and above. phcah does not knowingly collect personal data from persons under the age of 21. If phcah becomes aware that an account has been registered by a person under 21, the account will be immediately terminated and all associated data deleted, except where retention is required by law.
If you believe a minor has registered on phcah, please notify us immediately via live chat so that we may take prompt action.
Some of phcah's service providers and game software partners are located outside of the Philippines. Where personal data is transferred to recipients in other countries, phcah ensures that appropriate safeguards are in place — including data processing agreements incorporating standard contractual clauses — to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act.
By using phcah, you acknowledge and consent to the transfer of your personal data to jurisdictions outside the Philippines where our service providers and partners operate, subject to the protections described above.
phcah may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, phcah will notify registered users via email or in-Platform notification at least fourteen (14) days before the changes take effect. The updated Policy will be posted on this page with a revised effective date.
Your continued use of phcah after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, please cease using phcah and contact support to request account closure.
For any privacy-related enquiries, data subject rights requests, or concerns regarding phcah's handling of your personal data, please contact our Data Protection Officer:
phcah Data Protection Officer
Live chat available 24/7 on the phcah Platform
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC may be contacted through their official website at privacy.gov.ph (external link — visit directly in your browser).
phcah is fully compliant with the Philippine Data Privacy Act of 2012 and registered with the National Privacy Commission — your legal rights are protected.
All data transmitted between your device and phcah is protected by bank-grade SSL encryption — the same standard used by major Philippine banks.
phcah does not sell, rent, or broker your personal information to third parties. Your data is used only to operate and improve the phcah Platform.
Access, correct, delete, or export your phcah data at any time. Withdraw marketing consent with a single request. Your rights are real and enforceable.
phcah collects only the data strictly necessary to operate your account and comply with Philippine law. No unnecessary data collection, no profiling for third-party advertising.
If a data breach ever occurs, phcah will notify affected users and the National Privacy Commission within 72 hours — as required by Philippine law and as the right thing to do.
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